At present, RUOAE is exclusively available online. This allows us to maintain the intimacy, precision, and direct relationship that define our maison. Each piece is delivered with the same care and refinement you would expect in-store.

From time to time, we host private viewings and curated experiences in select cities — details of which are shared with our community first.

To stay informed, we invite you to join our newsletter

Our RUOAE Client Services team is here to assist you with discretion and care.

For any inquiries, please email us at servizio@ruoae.com.

We aim to respond to all messages within 3 business days.

For faster assistance, kindly include your order number in your email.

We are pleased to offer complimentary shipping on all RUOAE orders worldwide. Every piece is delivered with the same care and refinement that defines our maison.

Each RUOAE creation is prepared with meticulous care. Orders are typically delivered within 10–15 business days from the date of purchase.

You will receive a confirmation email with tracking details once your order has been dispatched.

At RUOAE, every order is handled with the utmost care. While deliveries are generally fulfilled within 10–15 business days, unforeseen delays may occasionally occur due to logistical or customs processes beyond our control.

Should your order be delayed, our Client Services team will keep you informed and provide assistance at every step. For any concerns, please contact us at servizio@ruoae.com with your order number.

All applicable duties and taxes are calculated and reflected at checkout for complete transparency. The amount you see at checkout is the final price you will pay — there are no additional charges upon delivery.

Once an order has been placed, it enters immediate processing to ensure timely delivery. For this reason, we are unable to guarantee modifications to confirmed orders.

If you require assistance, please contact servizio@ruoae.com as soon as possible, and our Client Services team will do their utmost to support your request.

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details. This will allow you to follow your RUOAE creation’s journey until it arrives at your door.

For further assistance, our Client Services team remains at your disposal at servizio@ruoae.com.

As each RUOAE order is processed with immediate care to ensure timely delivery, cancellations are generally not possible once an order has been confirmed.

If you wish to request an exception, please contact our Client Services team at servizio@ruoae.com as soon as possible. While we cannot guarantee cancellation, we will do our utmost to assist you.

Each RUOAE creation is crafted with the highest standards of quality and care. For this reason, all sales are considered final, and we do not accept exchanges or returns.

If you receive an item that is damaged or defective, please contact our Client Services team at servizio@ruoae.com within 48 hours of delivery, and we will assist you with priority.