Terms & Conditions

Terms & Conditions

Welcome to Ruoae. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General

This website is owned and operated by Ruoae. By placing an order, you agree to be bound by these Terms & Conditions.
Ruoae reserves the right to update or modify these terms at any time without prior notice.

2. Products

  • All Ruoae creations are handcrafted with the highest standards of quality.

  • Slight variations in texture, color, or finish may occur due to the nature of materials used — these are considered features of authenticity, not defects.

3. Pricing & Payment

  • All prices are listed in USD

  • Applicable duties and taxes are reflected at checkout.

  • Payment must be made in full at the time of order using our secure payment gateway.

4. Orders

  • Once an order is confirmed, it is processed immediately and cannot be modified or canceled.

  • Ruoae reserves the right to refuse or cancel any order in cases of suspected fraud, incorrect pricing, or product unavailability.

5. Shipping & Delivery

  • We offer complimentary worldwide shipping.

  • Estimated delivery time is 10–15 business days, subject to logistics and customs clearance.

  • While we strive to meet timelines, delays may occur due to circumstances beyond our control.

6. Returns & Exchanges

  • All sales are final. Ruoae does not accept returns or exchanges.

  • In the rare case of receiving a damaged or defective item, please contact servizio@ruoae.com within 48 hours of delivery for assistance.

7. Intellectual Property

  • All content on this website — including text, images, designs, and trademarks — is the exclusive property of Ruoae.

  • Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

8. Liability

  • Ruoae is not liable for delays, damages, or losses arising from circumstances outside our control (e.g., customs delays, courier issues, natural events).

  • To the fullest extent permitted by law, Ruoae disclaims liability for any indirect or consequential damages.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of [insert jurisdiction]. Any disputes will be subject to the exclusive jurisdiction of the courts in [insert location].

10. Contact

For any questions regarding these Terms & Conditions, please contact us at:
📩 legal@ruoae.com

📖 At Ruoae, our promise is to honor the trust you place in us — with transparency, precision, and care befitting a maison of heritage.