Shipping & Returns Policy

Shipping & Returns Policy

At Ruoae, every order is handled with the same precision and care as our craft. This policy outlines our approach to shipping and returns, ensuring clarity and transparency for our clients.

1. Shipping

  • Complimentary Shipping: We are pleased to offer free worldwide shipping on all orders.

  • Delivery Time: Orders are typically delivered within 10–15 business days from the date of purchase.

  • Order Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking details.

  • Delays: While we strive to deliver within the stated timeframe, delays may occur due to customs inspections, courier issues, or circumstances beyond our control.

2. Duties & Taxes

  • All applicable duties and taxes are calculated and reflected at checkout for full transparency.

  • The amount shown at checkout is the final price you will pay — there are no additional fees upon delivery.

3. Returns & Exchanges

  • All sales are considered final. We do not accept returns or exchanges.

  • This policy reflects the artisanal nature of our products, where each creation is crafted with enduring quality and care.

  • In the rare event that you receive an item that is damaged or defective, please contact servizio@ruoae.com within 48 hours of delivery. Our Client Services team will assist you with priority.

4. Order Modifications & Cancellations

  • Once an order has been confirmed, it enters immediate processing and cannot be modified or canceled.

  • For urgent concerns, please contact servizio@ruoae.com as soon as possible, and we will do our utmost to assist.

5. Liability

  • Ruoae is not responsible for delays or non-delivery caused by factors outside our control (e.g., customs delays, courier disruptions, natural events).

  • Risk of loss passes to the client upon delivery.

6. Contact Us

For any questions regarding shipping or returns, please contact our Client Services team:
📩 servizio@ruoae.com

📖 Every Ruoae order is more than a delivery — it is a continuation of our maison’s promise: heritage, elegance, and trust in every detail.